Terms and Conditions

end of tenancy cleaning londonCCL Cleaners is the trading name of our company and we have tailored our cleaning service terms and conditions and they are available on our website for your consideration.  Comprehensive cleaning service, way of payment, cancellation policy, our company insurance policy, any damages terms are detailed below. If you have any questions, contact us on 0203 137 6341 or our email: office@m.cleancompanylondon.co.uk.


  1. Contract

The Client agrees that any use of the Company’s services, including booking an order for services by Company telephone lines, email or http://m.cleancompanylondon.co.uk contact form shall clearly constitute the Client’s acceptance of these Terms and Conditions. These terms and conditions may be updated by our Company from time to time without any given notices to you.

1.1. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.

1.2. No change or slight difference and amendments of these Terms and Conditions shall be valid unless approved in writing by the managing director of the Company.

1.3. When booking a long term services like; daily/weekly or fortnightly office cleaning, weekly domestic cleaning or weekly/ fortnightly communal areas cleaning, before the Company’s service commence both the Client and our Company have to sign Contract for services to set out a clear terms, conditions, length of the contract, each other responsibilities, obligations, payment methods, cancellation policy. All this has to be done in writing and both sides Client and our Company representatives or Directors have to sign the contract. The signed contract between Client and our Company shell clearly indicate the length of the contract together with the starting date and finishing date of the services.

  1. Payment

2.1. Unless otherwise agreed by the Company the account is rendered for immediate payment in the next 7 days from the completion of the work. The Client has to make payment either by cash, cheque or BACS on completion.

2.2. Payments for regular cleaning visits must be made within 7 working days after the invoice is received.
2.3. The client shell take into consideration that any “overdue payment” will trigger additional charges unless agreed in advance with the company.
2.4. If outstanding invoices are not paid by the client within 20 working days of the initial invoice, we could take an alternative action towards the client to recover the cost via courts.

2.5. Prices of any service must be agreed in advance between CCL Cleaners and the Client. The Client shall make no deductions, reductions or retentions from the sum due under any invoice.

  1. Cancellation Policy

3.1. Client could cancel scheduled cleaning service by giving no less than 24 hours notice by calling or writing an email to us.

3.1.1 Our cleaning teams must gain access to the Client’s home, through the entry door. If keys are provided they must freely open all locks without any additional efforts or skills;

3.1.2 If Client needs to re-schedule cleaning visit or time, the Company will do its best to offer another visit for him/her.

  1. Complaints

4.1. CCL Cleaners quality policy ensure clients that all cleaning tasks will be carried out to the Client’s satisfaction. Complaint notice must be received by the Company with details of the complaint within 72 hours of the work being completed. CCL Cleaners can be contacted over the phone or in writing by post, fax or email no later than 72 hours after the completion of the service. Once complaint is received our company will fully investigate it and will try its best to resolve it to the satisfaction of the Client, landlord or letting agent alternatively to an acceptable standard and free of charge.

4.2. Client agrees to allow the Company back into the property for re-clean any disputed areas/furniture etc… before taking the initiative to clean those areas/rooms/furniture himself or allowing a third party to carry out cleaning or repair services with regards to the above. Failure to do so will void our Company Guarantee and we will consider the matter fully settled. If payment has not been received in full or has been stopped by the Client we will immediately refer the account through the courts.

  1. Claims

5.1. The Client entering agreement that due to the nature of the service the Company can guarantee any problems reported to be corrected only if complaint received within 72 hours of the completion of cleaning service.

5.2. The Company may require access to be arranged again to the property.

5.3. Customer agrees to inspect, audit and review company’s work immediately after its completion and to bring to the operatives’ consideration to any not properly done cleaning issues while they are still at the working site. CCL Cleaners operatives will carry out any such additional work to the Client’s complete satisfaction.

5.4. Client could authorize third party to audit the site and the final results.

5.5 Our cleaning operatives put every effort not to damage client’s items, but unfortunately accidents do happen. CCL Cleaners always can replace with identical item most of the time but this is not 100 % guaranteed. For this exact reason, our company requests all irreplaceable items or items with sentimental value to be moved or stored aside and /or not touched or cleaned by our cleaners.

5.6. Damages to client property will be repaired and alternatively paid.  If an accidentally cleaners damage and item and such an item cannot be repaired the Company will resolve the matter by crediting the customer with the item’s actual cash value.

  1. Supplementary Terms and Conditions

6.1. If client is quoted and advised on how long it will take our cleaners, this is only estimate information for an average time for completion. Our cleaners could identify throughout the work estimated time for completion and they will advise the client.

6.2. The Client understands that the price he/she has been quoted is not for a “package deal” and does not include anything apart from cleaning and ironing. No additional services are included.

6.3. The Client agrees that the given price for an end of tenancy cleaning is based on correct information provided by client. This will be the information given via email or over the phone. Clients understands that misleading information towards the property size will automatically trigger the clause that our company might Refuse to proceed with the clean or client will be advised that additional charges will be applied. With all respect to our customers and with respect towards the cleaning services we provide we want to specify that we are very much customer orientated and our cleaners will go an extra mile for client, but client understands that misleading information will not benefit neither the job nor the cleaners efforts to bring the property cleanliness to the required standards. Each cleaning task takes time and effort and for the successful completion and guarantee only if CCL Cleaners gained the required information.

6.3.1 End of tenancy cleaning clients specify exact number of corridors, kitchen, receptions, bedrooms, toilets, bathrooms, furnished or unfurnished property, blinds( cleaning up to 2 blinds is included in the price every other additional will be charged additionally), carpeted rooms, hallways, landings and exact number of the step on staircase. External window cleaning is not included in the price (speak to our sale team about it).

6.4. Our cleaners are happy to move furniture only if it is light to be moved and poses no risk for damage of the property floors, walls or other furniture or risk for their health. Furniture, upholstery or wardrobes which have to be moved must go through consultation with client to specify exactly what is moved, when and how.

6.5. Any breakable items must be safely secured or removed from the working site.

6.6. Our Company reserves the right to review and make changes to any part of these terms and conditions without giving any prior notice. Please check the website http://www.m.cleancompanylondon.co.uk for recent updates.


Rippling and buckling of the carpets?

CCL Cleaners operatives using the most conservative carpet cleaning method: hot water extraction method. It is the most recommended method by many carpet manufacturers.  It is possible the carpets rippling and buckling after clean despite all this could appear naturally to a carpet over time.

After Cleaning:

CCL Cleaners must not be held responsible after carpet cleaning if client’s carpet presents rippling, buckling or shrinking immediately after carpet cleaning; it is possible the carpet is not yet fully dry. The other reason is poor fitting of the carpet or carpets which were fitted long time ago. Older carpets could stretch during cleaning and we cannot be held responsible for this reason. Last common reason is high humidity, as the carpets are wet cleaned. As we don’t know when carpet was installed it is customer responsibility to advice on any loose carpets or go ahead with the carpet clean.

Drying time of the carpets:

During summer time it is 2-4 hours, winter time it could take up to a day to get dry naturally. We are using double vacuum carpet cleaning machine which helps to soak up back most of the injected into the carpet cleaning solution.

  1. Insurance Policy

8.1. The Company has Public and Employer’s liability insurance.  Our insurance policy can cover any accidental damages caused by our member working on behalf of the company, if reported within 24 hours of service date.

  1. Law’s

9.1. These terms and conditions shall be governed by the relevant United Kingdom law, and when agreeing to be bound by them the client agrees to submit to the full jurisdiction of the relevant courts in the UK.

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